Terms and Conditions:

OUR SATISFACTION GUARANTEE:

We guarantee your satisfaction 110%. We make every effort to make and sell only the highest quality items. Our customers have come to expect outstanding service along with great products, thus, we make every effort to get your order to you in a timely manner and to answer each and every question you may have. If for any reason, we do not meet your expectations, you are entitled to a full refund of the purchase price (Please see below under Returns and Exchanges).

We always love to hear from our customers. If you get a moment, drop us an email at regtqm@regtqm.com and let us know how we exceeded your expectations or what we can do better next time. If you are in the neighborhood please stop by our Mail Order/ Retail shop in Furlong, PA or our Gettysburg Store (addresses and telephone numbers are located on our home page.) See you in the field!

We ACCEPT the following forms of payment:

• Visa, MasterCard, American Express and Discover Credit Card
• Money Orders
• Cashier's Checks
• Personal Checks (We wait five days for the check to clear before shipping items.)
• Debit Cards (Only with the Visa or Mastercard Logo)
• COD orders must be paid for by "Guaranteed Funds", this means by cashiers' check or money order.

A processing fee of $35.00 will be charged for any returned checks

LAYAWAY:

We offer a layaway program for all of the items we sell. To put an item on Layaway, please call us at (800) 929-1863. We require a non-refundable deposit of 10% of the purchase price of the item(s). We hold the item(s) for (up to) one year. You can make payment arrangements at the time of the Layaway. If at the end of one year the item is not paid in full (including shipping and handling charges) we will refund you all monies you paid excluding the 10% deposit and a $25.00 restocking fee

SHIPPING INFORMATION AND BACKORDERS:

We make every effort to ship orders complete within 24 - 48 hours. Unfortunately, some items are very popular and may be out of stock. When an item is out of stock, we make every effort to restock the item in a timely manner. Sometimes it is impossible to get certain items quickly and we must ship the order as a partial. When this occurs you are only billed for items that ship. You are only charged shipping on the initial order. You will not be charged to ship the backordered items. Backorders are shipped immediately upon receipt, at which time you are charged only for those items that are being shipped.

We use FEDEX ground for most of our shipments. For smaller items and overseas orders (including Canada), we use the United States Postal Service.

Shipping/Handling Rates:

Tents require an additional $5.00 for shipping that is included in the price of the tent(s) at the time of check-out

We can ship orders FEDEX Express for an additional fee. Please call the following number for details: (800) 929-1863.

Note: For overseas (including Canada) orders, actual shipping charges apply.

RETURNS AND EXCHANGES:

Returns are subject to a $25.00 restocking fee. Exchanges are made free of charge.
Returns and exchanges must be made within thirty days after you receive the items. You must have your invoice or receipt. All returned and exchange items must be returned in their original conditions. Changes, alterations, or "worked on" items will not be accepted for any reason and no credit or exchange will be given.

Returns: If for any reason you are dissatisfied with an item, please call the telephone number listed on your invoice for a return approval. Upon approval we will waive the restocking fee and credit your shipping. All other returns will be assessed on an individual basis.

Exchanges: For an exchange, please send the item to the address listed on the invoice with a detailed note and we will ship your item back to you free of cost.
If you have any questions, concerns or problems with your shipped order, please contact us immediately at the telephone number listed on your invoice.
We reserve the right to refuse any return or exchange as we deem necessary.

DAMAGED SHIPMENTS:

If you receive an item damaged in shipping, DO NOT ship it back to The Regimental Quartermaster. You can either call us or call the delivery company. If you call us we will call the delivery company to come out and look at the item. If you ship the item back to us before contacting us or the delivery company, your right to a replacement or refund will be waived.

DISCLAIMERS:

All prices are subject to change without notice.

You must be 18 years of age or older to order any weapons. Proof may be required.